Marybeth is skeptical about a call she got from Gallup, ostensibly to conduct an exit interview about her leaving MSFT. It could very well be legitimate. I blogged about this two years ago, and I still think it’s a good idea; especially in cases like Marybeth’s, where the employee is otherwise hesitant to be candid.
On the other hand, just because someone has your phone number and claims to be from Gallup doesn’t necessarily mean that they are legitimate. Not everyone who cold calls me at home is a criminal running a scam, but I don’t feel like I’ve missed out on anything special by acting as if they are.
Marybeth’s story and some of the responses in blogland have spurred me to collect my thoughts on the topic of “difficult work situations”. I’ve written about the subject here in the past, but would like to post something more comprehensive. Hopefully soon…